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Store Policy

All SORCA items purchased online are gift packed in small, medium & large pillow boxes with an eco wood-wool filling and securely double packed to ensure safe transit.

 

SORCA products are readily available and will be processed for shipment within 3 - 5 working days. Please allow up to 2 - 3 weeks processing time for personalised and made-to-size products. 

 

POSTAGE & DELIVERY

 

All orders can be sent via First Class or Special Delivery to UK addresses including protective P&P:

 

First Class - £3.99

 

Special Delivery - £8.99 guaranteed delivery date with tracking

Overseas / International addresses - £15.00 

Please note that you must comply with all applicable duties, laws and regulations of the country for which the products are destined.

 

RETURNS & EXCHANGES

 

Items purchased from the collections can be exchanged or returned for a full refund. The customer is responsible for the full payment and return of items by Special Delivery. In order to receive a full refund or exchange the item needs to be returned unworn, in good condition & original packaging within 14 days. ​

 

Any damaged or faulty work must be notified of within 48 hours of receipt. In the unlikely event that you receive a faulty item, a full replacement, refund or exchange will be arranged at no extra expense.

COMMISSIONS & BESPOKE

 

For commissioned work a deposit of 50% is required at the start with the balance paid on collection or prior to shipment. Commissioned and personalised works are made specifically to your requirements and therefore, cannot be returned or exchanged. Please allow a minimum of 6 weeks processing time for bespoke services. 

Payment Methods

Payment Methods:

- Credit / Debit Cards
- PAYPAL

- BACS Payments

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